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The #1 Mistake That Shows You Don't Care

The #1 Mistake That Shows You Don't Care

This one habit makes people feel unheard—here's how to fix it...

Justin Mecham
February 08, 2025

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Hey Full Potential Zoners!

Sympathy and empathy aren't the same.

Here's the difference: empathy is often misunderstood.

It’s not just listening, it’s really understanding someone.

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Empathy isn’t about solving problems, it’s about showing up for someone.

When people feel understood, they feel valued.

Today we are going to help leaders master this by using the:

‘True Empathy: Understanding Beyond Words'.

Let’s dive in!

Download This PDF + My Top 24 Cheat Sheets From 2024 At Bottom of Email

6 Real-Life Ways to Put Empathy into Action

Listen Actively

Scenario:
- During a meeting at work, a colleague shares a challenge they're facing with their project.
- Instead of interrupting or trying to offer solutions right away, you focus entirely on their words.
- You nod to show understanding and ask them to elaborate on certain points.
- Later, you summarize their situation to confirm that you’ve fully understood their perspective. This makes them feel heard and valued.

Ask Open-Ended Questions

Scenario:
- A friend is going through a tough time in their personal life.
- Instead of asking a simple “Are you okay?” you ask, “How have you been feeling about everything that’s going on?”
- This opens up space for a deeper conversation, letting them express their emotions in their own way, while also showing you genuinely care about their experience.

Stay Present

Scenario:
- You’re having a conversation with a family member who is sharing something important.
- You put your phone down and make eye contact to show you’re fully engaged.
- You also avoid multitasking or letting your mind wander.
- By staying present, you give them the full attention they need, which makes the conversation more meaningful for both of you.

Manage Personal Filters

Scenario:
- A team member at work has a different viewpoint than you on how a project should be done.
- Instead of immediately judging or dismissing their idea, you consciously set aside your own opinions and listen carefully.
- You ask clarifying questions, making sure you truly understand their reasoning, rather than just jumping to conclusions based on your own experiences or biases.

Practice Self-Compassion

Scenario:
- You’ve made a mistake during a presentation at work, and you’re feeling embarrassed.
- Instead of criticizing yourself harshly, you give yourself the grace to learn from it.
- You acknowledge the error and use it as a learning experience.
- This self-compassion helps you approach future situations with more confidence, and it also lets others see you as approachable and understanding of your own imperfections.

Engage in Perspective-Taking

Scenario:
- A colleague seems frustrated during a team discussion, and it’s making the atmosphere tense.
- You step back and try to understand things from their viewpoint—maybe they’re feeling overwhelmed by their workload or worried about an upcoming deadline.
- Instead of responding defensively, you acknowledge their feelings and ask how you can help, showing that you understand the pressure they might be under.

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People want to be recognized not just for what they do but for who they are.

Acknowledging feelings is as important as acknowledging results.

Small moments of appreciation make people feel like they belong.

A workplace without emotional validation will always feel disconnected.

Empathy is not just about words; it’s about making people feel valued.

Until next time and with lots of love,

Justin